Shipping and return policies for RAAR

Return Policy

ORDER PROCESSING TIMES
All orders take 2-4 business days to process before they ship, with a majority of orders taking less time than that (1-2 business days).

This does NOT include orders that contain pre-order items. If your order contains pre-order item(s), your order will not ship until every item in your order is ready for shipment, unless otherwise specified on the product page.

During busy seasons (e.g. the holidays or during the shipment of popular drops), processing times may take a couple days longer than usual. We sincerely apologize for this inconvenience in advance.

INTERNATIONAL ORDERS
We accept orders from most countries.

Transit time for international orders are the following:

DHL Global Mail Packet Plus / Parcel Direct = 5 -14 business days on average, DHL Express = 1-3 business days on average.

Please note that all transit time estimates are in fact estimates and not guaranteed transit times. All international customers are subject to the customs laws, duties and taxes of the destination country. If your package is returned to us, we will return the item(s) into our stock and refund you the amount of the order, less the shipping. If an item is deemed undeliverable, DHL has the right to dispose/destroy your package, even without The HYV's permission. The HYV cannot be held responsible for DHL's actions when this occurs. We cannot refund you if this happens to your package.

THE I IYV will not be held responsible for items lost, stolen, or damaged during transit.

CUSTOMS/INTERNATIONAL TAXES
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

THE HYV cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from THE HYV, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to THE HYV. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

DOMESTIC ORDERS
Transit time for domestic orders are:

USPS First Class / Xparcel Expedited (With tracking, 3-6 business days on average), USPS Priority Mail (With tracking, 2-5 business days), USPS Priority Mail Express (With tracking, 1-2 business days), and USPS Media Mail (With tracking, 5-7 business days).

If your package is returned to us, we will return the item(s) into our stock and refund you the amount of the order, less the shipping.

If an item is deemed undeliverable, DHL/USPS has the right to dispose/destroy your package, even without The HYV's permission. The HYV cannot be held responsible for DHL or USPS's actions when this occurs. We cannot refund you if this happens to your package.

THE I IYV will not be held responsible for items lost, stolen, or damaged during transit.

RETURNS/EXCHANGES
We do not offer refunds on any orders (including pre-orders). We offer an exchange only return policy on any unworn and unwashed merchandise. If you find it necessary to exchange any part of your order, please contact us and we will initiate the exchange process. Please note you will be responsible for all postage. Once your merchandise has been returned, we will either issue credit toward the specific collection your purchase was from for the total value of your exchange or ship you the product you wish to exchange for. If you have any questions, please contact us at orders@thehyv.net.